So, being on the cusp of closing has prompted me to examine our entire experience and compare it to what R&H promotes on their website. We did not choose R&H based on their website, but it will be interesting to see if their ideals & advertising match what we experienced. Thanks to the genius who invented cut-n-paste, we shall begin...
FROM THE WEBSITE:
"As a builder, we work closely with you as a team in designing your new home. We can work with your ideas, or utilize existing plans that we have... the choice is yours! Either way , you're assured of creating a unique home that reflects your individual tastes and needs. That's the Romanelli & Hughes difference!"
This is definitely true. Our experience began the moment we walked into a model in Westerville and talked to the very capable (and tall *smiley face*) Linda. We began our home design with one of their plans, The Genoa. The home's square footage met our needs and the layout fit our family and lifestyle well. We did steer from the beaten path a bit by altering the design. This would not have been successful if it weren't for the genius ideas of our salesperson, Linda. Her ideas were spot-on and we will enjoy her vision for years to come, especially in the master bedroom with its wall of windows overlooking our own little personal forest. It's like a tree house! And, our finished basement is so light & airy because of the many large windows she suggested/designed. In fact, her fingerprints are all over our house! They must've been good because we approved them.
Anyway, this afternoon, I looked at The Genoa's plan as-is and it appears as though we've altered it dramatically. Every nuance of change was welcomed by not only Linda, but the architects (and others behind the scenes that I'm unaware of, perhaps). Our changes/requests were never met with disappointment or negativity.
FROM THE WEBSITE:
"Not only do we use the highest quality products and construction techniques available, we only use the finest craftsmen and subcontractors who have proven themselves as true artisans and take a great deal of pride in helping create a beautiful home. "
We have been so impressed with the quality products and craftsmen/subcontractors who've worked on our home. The jobs they've all done have been simply amazing. You can see how impressed I've been just by reading this blog. Unfortunately, I've probably not mentioned all of them.
We were cheerfully greeted by "workers" (as our 7-year-old calls them) everytime we'd visit our house. Sometimes, work on certain areas would seem to drag. That's not a sign of incompetency or slow work. Rather, that's a sign of doing what it takes to get the job done right the first time. Strong, solid, detailed construction. Inside and out. That's what we're closing on on Friday.
FROM THE WEBSITE:
"We want the home we create for you to be even better than you imagined. We will meet with you frequently at your new home site to make sure that every detail is what you want and where you want it."
Honestly. They did meet with us frequently. Very frequently. And, when we couldn't physically meet, we talked to them via cell phone or email. When you consider the number of times we met/talked/emailed (with John, Linda, Kristen, Kevin), and it was many, we never felt like we were a burden. I'm certain it's very stressful for everyone on the R&H side, but we never felt their stress. Honestly.
FROM THE WEBSITE:
"We have built many "award winning" homes, but this is not our objective. Our objective is to build a home for each person and family that meets their needs and aesthetic preferences. "
Our new home is a direct reflection of our needs as a husband & wife and a family of five. Aesthetically, it's us. It's perfect.
FROM THE WEBSITE:
"Every builder claims to be different. At Romanelli & Hughes we substantiate our words with what we have built and are currently building. "
In the 20 years we've been married, we've owned three homes (well, technically two because the third closes on Friday). Our first home was built by M/I. Our second home was a Tradition home built by Dominion. These two aforementioned builders are reputable central Ohio builders. The experience was OK. The homes were fine.
What we've experienced with R&H has been different. Are all custom home builders like this? I don't know. This is our first experience with such an animal, so I cannot compare. Based on past experiences, this is by far superior. With R&H, we feel like we have the whole company by our side. I've not met Mr. Hughes, but I have met Vince & Tony Romanelli. We've had several conversations with Vince right in front of our new house. That continues to impress me.
FROM THE WEBSITE:
"Complete customer satisfaction is very important to everyone at Romanelli and Hughes Building Company. That is why we facilitate a mutually beneficial and productive association with our homeowners and achieve their optimal satisfaction."
Simply put: we've never heard the word, "no." Our entire experience was made great by the sum of everyone we worked directly with: Linda, Kristen, John, Kevin. I can't say enough about the four of them and can't imagine going through this entire process without them. Then there are the "workers," whom you can read about in earlier posts.
CONCLUSION:
I am not a sappy person and do not recklessly compliment people/things when undeserving. I do not post when emotional. If we encountered a problem, I waited for its resolution before posting, then posted objectionably. I am an optimist.
Our entire family is excited about moving into our new, custom R&H home this weekend. Linda, John, Kristen & Kevin: we can't thank you enough for your professionalism, patience and friendship. You *MADE* this entire process!