Post #14: Tripping Over the Same Branch

While DH & I were at the new house one weeknight evening, we noticed something that didn't look right with the kitchen lighting. The can lights had been roughed-in in what appeared to be the wrong places. We also noticed that the washer & dryer pipes, et al, had been installed in a way that would conflict with my front-load doors.

The next morning, we called John C. to ask him about it. We left a message on his cell phone. Not more than five minutes later, John called me back. He met me at the house 30 minutes after I hung-up the phone with him. Let me translate that: we notified our builder of a problem and it was resolved in less than an hour. I don't think this kind of attention to home owners is normal for other builders. This is just one of the many reasons we know we chose the right builder.

Anyway, his patient & calm demeanor walked me through the issue in the kitchen. As it turns out, the root of the issue is the island's design. A communication gap was also present. The washer & dryer pipes can easily be reversed, John assured me. He said that they'd get everything straightened out. I am confident that they will.

Did I expect our new home's construction to be completed with out a single road block? Absolutely not. What makes a good company great is how it responds to issues and problems. Doesn't matter if the problem is big or small (ours is small, in my opinion). What's important is how quickly and professionally the problem is approached and resolved.

I can't say enough about John C. (construction supervisor), Linda P. (salesperson & logical home designer) & Kristen D. (genius designer). The three of them have worked very hard in a way that seems effortless to make our dream home become a reality. We thoroughly enjoy their personalities and look forward to meetings with them...and will miss them once our home is complete.